Product Overview
From Follett
A guide to being an effective supervisor in the twenty-first-century workplace, offering advice on how to improve skills in the areas of communication, coaching, team-leading, business analysis, continuous improvement, computer knowledge, project management, writing, and resource management, and including testimonies from successful supervisors.
From the Publisher
As a supervisor, the success of your organization rests in yourhands! If you don't meet the goals set by senior leaders thenresults will be poor and angry customers will search for newproviders of goods and services.
The 21st Century Supervisor Training Package will help you improveyour skills in these and many other areas:
* Communication
* Coaching
* Business analysis
* Computer
* Project management
* Resource management